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Customer Support Management

 
Customers gain the most benefit from Farsight products & services by pairing with Farsight Support Services. Farsight dedicated support team provides continuous hands-on assistance and immediate escalation for urgent issues, which speeds resolution and helps you keep your mission-critical systems up and running. We ensure that you are connected with the right subject matter expert who can solve your issues within no time, and a functional consultant whose job is to understand your functional challenges, accelerated support, and strategic advice tailored to your unique HR and payroll processes.

Functional Consultant

Farsight’s functional consultants are single point of contact (SPOC) for customers.They possess extensive functional knowledge of HR domain & applications and maintain high level of customer satisfaction through faster response & resolution rate.

Techno Functional Consultant

Technical Experts with intensive functional knowledge and rich experience in similar product implementation.

Product Development Team

Customer Focus, Innovation and Speed are core capabilities of Farsight development team. They are main drivers of best-of-breeds product development in today’s dynamic marketplace.
They are committed for on-time new releases and builds which helps our customers to work efficiently through most upgraded technology solutions in their industries.

Subject Matter Experts

Farsight equips with exceptional team of subject matter experts who are qualified professionals from globally recognized institutions and acquired vast experience in their respective domains viz.accounting , employment laws, finance, HR etc.

The team always gets updated with new policies, statutory compliances & best practices in their subjects and ensures proper knowledge communication among all stakeholders viz. customers, consultants & development team for effective customer support.

Product Improvement Team

Farsight testing experts are among main contributors in Farsight products’ success.
They have hands-on experience of finding errors and bugs within no time, even in live scenarios that could affect the usability, compatibility or security of new releases or builds and ensure exceptional customer experiences.

 

 

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