Completely developed in-house system, gives the freedom to organizations to customize the product to meet their requirements.


Ticket Groups

User defined multiple ticket groups are created and raise which are well supported with team definitions.

Email Notifications

Module enables user to track the ticket raised as automatic email notification of every action is sent to respective stakeholders.

Automatic Escalations

System is compliant and provides the facility of escalating emails which ensures smooth functioning of the process.

Audit Trail

Platform offers the feature of maintaining an effectual tracking system which allows changes to be made as and when needed.

TAT Analysis

More than 100 standard and TAT Analysis Reports are generated which display the performance of support teams.

Mobile Application

Trouble-free access and tracking of ticket is possible with the self service section from the mobile app by users.

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