Solution is custom-made which enables it to be easily adapted by all ERP systems for management of business processes.
Module raises configurable multilevel approval workflow that allows the online help desk to elevate the issue speedily.
Completely developed in-house system, gives the freedom to organizations to customize the product to meet their requirements.
User defined multiple ticket groups are created and raise which are well supported with team definitions.
Module enables user to track the ticket raised as automatic email notification of every action is sent to respective stakeholders.
System is compliant and provides the facility of escalating emails which ensures smooth functioning of the process.
Platform offers the feature of maintaining an effectual tracking system which allows changes to be made as and when needed.
More than 100 standard and TAT Analysis Reports are generated which display the performance of support teams.
Trouble-free access and tracking of ticket is possible with the self service section from the mobile app by users.
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