Easy Escalation And Tracking Of Issues with Ticket Numbers

Offers Flexibility For Customization Of The Platform

Virtual Help Desk

We offer a complete, dynamic and flexible help desk suite which automates your desk processes. Taking into account, the needs and expectations of all the service providers such as HR, Administration, IT and Finance, the modulesimplifies the systems for raising, routing and escalating issues in time. Besides, our system is designed to provide the status of the issues raised and also, provides additional support via customer care centers.

Benefits

Integration

Solution is custom-made which enables it to be easily adapted by all ERP systems for management of business processes.

Approval Workflows

Module raises configurable multilevel approval workflow that allows the online help desk to elevate the issue speedily.

Customizable

Completely developed in-house system, gives the freedom to organizations to customize the product to meet their requirements.

Features

Ticket Groups

User defined multiple ticket groups are created and raise which are well supported with team definitions.

Email Notifications

Module enables user to track the ticket raised as automatic email notification of every action is sent to respective stakeholders.

Automatic Escalations

System is compliant and provides the facility of escalating emails which ensures smooth functioning of the process.

Audit Trail

Platform offers the feature of maintaining an effectual tracking system which allows changes to be made as and when needed.

TAT Analysis

More than 100 standard and TAT Analysis Reports are generated which display the performance of support teams.

Mobile Application

Trouble-free access and tracking of ticket is possible with the self service section from the mobile app by users.

What our customers have to say

What our customers have to say

Senior General Manager – IT Relaxo Footwear Limited


We have been using Farsight HR Solution from 2014 onwards and find it very user friendly; the team is professional and have implemented the solution for our 7000+ Employees. Web based Employee Self Service portal (ESS) has also increased the productivity of HR as well as of all employees. On behalf of CP Aqua we wish them success in future…

Vice President – CP Group