Provides User-friendly Help Desk System

Effectively Raises And Resolves Grievances

Help Desk Software

We offer single-window help desk software, which merges the tasks of raising, tracking, prioritizing for resolving the grievances. Not just a help desk ticketing software, it also provides customer service and engages the employees effortlessly. Catering to the employee’s needs, it enables interaction via phone, chat, email, social media, and any other forms of communication under one umbrella.

Benefits

Efficient Monitoring and Tracking

Help desk ticketing system manages the lists of issues and oversees and follows the process of issue resolution.

Process Quality Improvement

Successful resolution of issues with help desk ticketing software leads to positive development of an employee.

Boosts Productivity

Provides useful, timely and customized solutions, which leads to augmentation in the overall employees’ performance.

Features

Streamlines Operations

Help desk software structures and simplifies the process of support department.

Single-window

Creates tickets, views status of issues, and helpdesk management system closes tickets on resolution.

Real-time SLA

Convenient and hassle-free availability of Service Level Agreement status information about tickets.

Customizable templates

Develops and assigns tailor-made department wise help desk ticketing template.

Analyzes Trends

Generates reports and scrutinizes the trend of ticket resolution, improving the workflow.

Automates Workflow

Creates dashboards and sends updates via email notifications on every action on the ticket.

What our customers have to say

What our customers have to say

Senior General Manager – IT Relaxo Footwear Limited


We have been using Farsight HR Solution from 2014 onwards and find it very user friendly; the team is professional and have implemented the solution for our 7000+ Employees. Web based Employee Self Service portal (ESS) has also increased the productivity of HR as well as of all employees. On behalf of CP Aqua we wish them success in future…

Vice President – CP Group